Return & Refund Policy

Welcome to ShopHoth! We want to ensure your shopping experience is as seamless as possible, and our 30-days return and refund policy is designed with your satisfaction in mind.

30-Days Return Period: You have 30 days from the date of receiving your item to request a return.

Eligibility Criteria: For a return to be accepted, your item must be in its original condition, unworn or unused, with tags, and in the original packaging. Don't forget to include the receipt or proof of purchase for a smooth process.

Initiating a Return: To start a return, simply contact us at contact@shophoth.com. Upon acceptance, we will provide you with a return shipping label along with detailed instructions on where and how to send your package. Please note that returns sent without prior authorization will not be accepted.

Return Information:

  • Countries: Yes, we accept returns from all countries.
  • Methods: In-store or by mail.
  • Return Label: Easily downloadable and printable.
  • Return Period: You have 30 days to return a product.
  • Product Conditions: We accept returns for new items.
  • Restocking Fee: No restocking fee.
  • Return Shipping Cost: No cost for return shipping.

Damages and Issues: Upon receiving your order, please inspect it promptly. If you find any defects, damages, or receive the wrong item, contact us immediately. We'll evaluate the issue and make it right.

Exchanges: The quickest way to get the product you desire is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you upon receiving and inspecting your return. If approved, you will be automatically refunded through your original payment method. Keep in mind that processing and posting the refund may take some time for your bank or credit card company.

For any additional questions about returns and refunds, feel free to contact us.

Contact Information:

  • Address: 1643 E Highland Ave, San Bernardino, California 92404, United States
  • Phone: +1 (585) 688-6449
  • Email: contact@shophoth.com

We're here to help and ensure your shopping experience with ShopHoth exceeds your expectations!